Refund policy
Returns & Refunds Policy
At CardeMart, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.
Returns
We accept returns of eligible products within 30 days of delivery.
To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with tags when applicable, and in its original packaging. You may also be required to provide proof of purchase.
To request a return, please contact us through our Contact Us page. Please do not send a product back without first contacting us for return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order information and, when appropriate, photos of the item and packaging.
We will review the issue and provide instructions for the appropriate resolution. If the return is due to a damaged, defective, or incorrect item, or an error on our part, CardeMart will be responsible for the applicable return shipping costs.
Non-Returnable Items
Certain products may not be eligible for return, including:
• Perishable goods
• Personal care or hygiene products that have been opened or used
• Customized or personalized products
• Gift cards
• Items marked as final sale
• Products that cannot be returned for health or safety reasons once opened
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or the return is due to an error on our part, the customer is responsible for return shipping costs.
If CardeMart provides a prepaid return shipping label for a return that is not due to a damaged, defective, or incorrect item or an error on our part, the cost of the return shipping label may be deducted from the customer's refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective, damaged, or incorrect product.
Refunds
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Exchanges
If you would like a different product, please contact us to determine whether an exchange is available. Availability may depend on the product and current inventory.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
If you have questions about a return, refund, damaged product, or order cancellation, please contact CardeMart through our Contact Us page.
